Support

Effective October 8, 2026

Questions, bugs or requests about any Brasswork app, extension or website: email [email protected]. We usually reply within two business days.

Refunds

Refunds for purchases made in an app store are handled under that store's refund policy, so request a refund from the store you bought from. If the store sends you to us, or you run into trouble, email us and we'll help where we can. Our terms of service explain how payments work.

Your data

To get a copy of what we hold about you, correct it or have it deleted, email us; we reply within 30 days. We may need to confirm the request comes from you, for example by asking you to write from the address the information belongs to. Apps that run only on your device keep nothing with us. Our privacy policy explains what we collect.

Removing an app

To remove an app, uninstall it the usual way for your device. On a Mac, some of an app's data can stay behind after you move the app to the Trash; to remove it too, look in ~/Library/Containers, ~/Library/Application Support and ~/Library/Preferences for folders or files named after the app, and move them to the Trash. If you're not sure, email us.

Security

To report a security problem in any Brasswork product or website, email [email protected].

Brasswork LLC · [email protected] · +1 (505) 515-0604